Shipping policy

Last updated: July 14, 2026

Thank you for shopping with Trintow. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website. Our goal is to provide a reliable and transparent shipping experience for every customer.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing tracking information, when available.

During periods of high demand, promotional events, holidays, or circumstances beyond our control, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

2. Shipping Times and Delivery Estimates

Trintow currently ships only within the United States.

Estimated delivery time for domestic orders:

  • Standard Shipping: 5–10 business days

Delivery times are estimates only and are not guaranteed. Delivery may be affected by factors outside Trintow's control, including carrier delays, weather conditions, transportation disruptions, or other unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on the delivery address, package dimensions and weight, and the shipping method selected.

Trintow may, from time to time, offer promotional shipping discounts or free shipping. Such offers are subject to the specific terms provided at the time of the promotion.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available, which you may use to monitor the progress of your shipment.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact our customer support team at contact@trintow.com.

5. Shipping Destinations

Trintow ships only to addresses located within the United States.

We do not currently offer shipping to international destinations, U.S. territories, APO/FPO addresses, or freight forwarding services unless expressly stated otherwise.

If an order is placed with a shipping address outside our service area, we reserve the right to cancel the order and issue a refund.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If you notice an error in your shipping address, please contact us immediately at contact@trintow.com.

While we will make reasonable efforts to assist, Trintow cannot guarantee that changes can be made once an order has been processed or shipped.

Trintow is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

7. Lost or Stolen Packages

If tracking information confirms that a package has been delivered, Trintow is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package appears to be lost in transit, please contact us. We will assist by providing available information and, where necessary, helping you communicate with the shipping carrier.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at contact@trintow.com, including:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product and packaging

We will review the information provided and determine the appropriate resolution.

9. Contact Information

If you have any questions regarding this Shipping Policy, please contact:

Trintow Customer Support

Email: contact@trintow.com
Phone: +1 864-531-0632
Address: 3592 Rosemead Blvd, Num 179, Rosemead, CA 91770, United States